Meet the care team

While our staff are carefully chosen for their caring capabilities, experience and qualifications, they are equally selected on the basis of their empathy, understanding and ability to bring out the best in those in their care.

Martin Clark

Managing Director

Paula Clark

Operations Director

Laura McLeod

Marion Lauder House

Simon Whittle

Facilities Manager

Staffing Arrangements

Staff will be on duty 24 hours a day, 365 days a year.

When the General Manager is not on duty the Deputy Manager or a Qualified Nurse will be in charge. The General Manager can be contacted by telephone as required. Staffing numbers/roles will vary according to the assessed needs of the residents.

Kitchen Staff; a cook will provide food for 7 days a week and will be supported by an assistant cook and kitchen assistants.

Domestic Staff; domestic and laundry services are provided 7 days a week and are supervised by the Auxiliary Manager.

Gardener/Handyman; Two handymen are employed one for 40 hours per week and one for 30 hours a week to ensure that all minor maintenance issues are resolved in a timely manner. They are also responsible for the ongoing programme of redecoration in the home and garden maintenance.  

Activities; an activities co-ordinator arranges and delivers activities and in addition care staff will undertake a range of activities suitable to meet the needs of the residents each morning and afternoon.

Administration & Personnel Support; support is provided 5 days a week. 

Vision and Values

These are the qualities that all of our staff hold

Ownership and responsibility

To take ownership of our customers’ needs and be accountable and responsible for delivering friendly and professional services and to be responsible for the environment in which we work.

Customer Care

To provide support and care to the people who use our service and to maintain their independence for as long as possible and work in partnership with other professionals.

Teamwork

To provide support to each other, work co-operatively, respect one another’s views and knowledge and make our work enjoyable and fun.

Excellence and Quality

To always and act in a professional way the ensure that a personalised service is delivered to the highest standard within the resources available.  To be honest when it does not go right and to have an action plan with timescales to ensure continuous improvements.

Personal development and Training

To value learning, coaching and feedback so that opportunities  for learning are used and everyone takes their own responsibility to gain the required learning for particular roles.

Frequently Asked Questions

We’re here to help!

Want to find out more about the  Marion Lauder team? What is the experience of the managers? How often are the nurses on duty? How many residents does Marion Lauder House accommodate? The answers to these and more can be found here.

 

How many residents does Marion Lauder House accommodate?

The home is registered with the Quality Commission to care for 79 people, male or female who require nursing care.

  •  66 of the residents will live in the home 
  • 12 people will use the home for an assessment of their future needs or to give their carers a break. 

There may be occasions when people with differing needs are accommodated. They will, however, have to present needs that can be managed by the expertise of the staff group and will be in accordance with the general age range and functioning of the resident group. 

How much experience do the managers have?

Martin Clark (Managing director of CareConcepts Ltd) holds several Social Work, Leadership and Management qualifications with 35 years experience in the care setting.

Paula Clark (Company secretary and director of CareConcepts Ltd) holds qualifications in Management and Personnel Management with 12 years of experience in the care setting.

How often are the nurses on duty?

Our highly experienced nurses are on duty 24 hours a day and are supported by the management team.

What happens on Bank Holidays?

We provide our care services 24/7, 365 days a year.  On Bank Holidays the care services you receive will continue as usual unless we are otherwise informed.

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